Welcome to The Sterling Inn Hotel & Spa
Welcome to the Sterling Inn & Spa, Niagara Falls’ only boutique hotel. On behalf of our entire staff, we would like to thank you for staying with us. All of our staff members are committed to ensuring that you are provided with Sterling guest services and quality throughout your stay.
Our spacious 41 rooms at the Sterling Inn & Spa provide an oversized layout, each with its own unique design. Every room features a King Size Sterling Dreams bed, fireplace, wet bar, refrigerator, and extra-large bathroom.
As a fusion between a Luxury Hotel and Fine Boutique Inn, the Sterling Inn & Spa offers additional amenities & guest services that cater to couples and provides a more memorable and relaxing experience. Our hotel’s close location in downtown Niagara Falls puts you close to great attractions like the beautiful Butterfly Conservatory, the Niagara Adventure Theatre, and more. From our award winning fine dining restaurant, AG Inspired Cuisine to our Spa specializing in couple’s treatments, we are here to tend to your every need. From our Chef prepared breakfast in bed to complimentary WiFi, these extra amenities are what creates the Sterling Inn & Spa experience. Whether your travels bring you here for a business trip, a small meeting, a relaxing weekend or a well-deserved vacation, you are assured of a warm and friendly welcome and a memorable stay.
Yours Sincerely,
Staff and Management of the Sterling Inn & Spa
WiFi
Network: ‘Sterling Inn’
Password: silver1234
In Case of Emergency!
STERLING INN & SPA ADDRESS & PHONE NUMBER:
5195 Magdalen Street, Niagara Falls, ON, L2G 3S6
289-292-0000
NIAGARA REGIONAL POLICE DEPARTMENT
905-735-7811
NIAGARA FALLS FIRE DEPARTMENT
905-356-1321
ONTARIO POISON CENTRE
416-813-5900
EMERGENCIES: PHONE 911
Guest Services
Air Conditioning & Heating System
The cooling and heating in your room can only operate effectively when outside doors and windows are kept closed. Individual temperature controls are located on the thermostat on the wall. Use the MODE button to switch from heat to cool to fan. Use the up and down arrows to adjust the temperature.
Business Services
Our business centre is located on the main floor in the west wing. This service is available for all guests. Please use your key card to enter this area. Photocopy and fax machines are available at the Front Desk.
Check Out Time
Check out time is 12:00 pm. If you wish to extend your stay, please notify our Front Desk personnel by 10:00 am and we will accommodate you upon availability.
Cribs
Cribs are provided free of charge and are available on a first-come basis.
Guests With Special Needs
In case of an emergency, your safety is our first concern. Please inform the Front Desk if there is a guest with a disability in the room who may require special assistance.
Housekeeping
Hair dryers, ironing board, an iron, robes and slippers are located in your room. In addition, if you have forgotten something, we have the following items available: soap, combs, razors, shaving cream, shampoo, toothbrush, toothpaste, mouthwash, shower caps, deodorant and mending kits.
Lost & Found
Dial 0 Open daily from 9:00 am to 5:00 pm. Please contact the Front Desk for assistance.
Luggage Pick Up
Dial 0 Luggage Storage is available through the Front Desk
Medical & Dental Services
Please contact the Front Desk for information or assistance. If you should need to contact the Front Desk, please DIAL 0 from the in-room guest phone
In Room Dining
AG Inspired Cuisine
From our farm to your table, our menu utilizes regional and seasonal ingredients, brought together by the inventive hand of our Executive Chef Cory Linkson. Beautifully designed, unique and delicious dishes are crafted to satisfy the palate, while remaining true to the very essence of the ingredients. It truly is inspired cuisine. Enjoy AG Inspired Cuisine’s seasonal menu from the luxury of your guest suite. In Room Dining is available Tuesday through Sunday from 5:30 pm to 9:30 pm. Dial 5550 to place an order.
Breakfast in Bed
The Sterling Inn & Spa provides all of our guests with complimentary breakfast in bed. Our Executive Chef presents a continental breakfast, freshly prepared for you and delivered at specific times. Simply fill out the menu provided, select your preferred delivery time and hang outside your door prior to 10:00 pm. A relaxing and romantic way to enjoy breakfast each morning while at the Sterling Inn & Spa.
Spa Services
The Spa at Sterling Inn
Begin your journey to wellness at The Spa at Sterling Inn, a place where time can truly stand still. Bask in the warm glow of our luxurious spa setting. Soothing treatments combined with peaceful ambiance make this spa an unforgettable one. From our accommodating front desk staff to our trained Aestheticians and Registered Massage Therapists, the entire staff is dedicated to making your visit a memorable one. Here, at The Spa at Sterling Inn, your wellness and desire for relaxation is our top priority.
In Case of Fire
Just in Case
In case of fire, call the Front Desk by dialing ‘0’. Our design, emergency exits and doors all meet the stringent requirements of the Niagara Falls Fire Marshall. Our staff have all been trained to handle emergency situations. Although the chance of fire occurring is minimal, just in case please take a few moments to read the following:
Be Prepared
Read the detailed instructions from the Fire Marshall on the back of your door. Locate the fire exit nearest to your room. Locate the nearest fire extinguishers and fire alarms. Always know where your room key is.
If the Fire Alarm Sounds or You Smell Smoke
Stay calm. Do not panic. Touch the door to your room. If it is hot, do not open it. If the door feels normal, open it and check the hallway. If the alarm has not yet sounded, but you smell smoke, sound the alarm. If there is no smoke in the hallway, leave your room. Take your room key with you. Close the door behind you and go to the nearest emergency exit. If there is smoke in the stairwell, go to the opposite end of the hallway or return to your room. Any disabled guests should call front desk for assistance.
If you Have to Stay in Your Room
Fill the bathtub with cold water. Soak sheets and towels and put them around the base of the door. Call Front Desk, tell them your room number and explain that you are staying in your room because of smoke in the hallway or stairwell. If smoke begins to enter your room, crouch down beneath level of smoke and cover your nose
Personal Property & Goods
We value your belongings and want to ensure they are kept safe during your stay. However, please note that under law, the hotel is not responsible for loss or damage to personal property.
We encourage you to take precautions and store valuable items securely as well as lock your vehicle. Please feel free to contact our team for any assistance with safeguarding your personal belongings.
Area Information
Airports Near Niagara Falls, ON
Buffalo Niagara International Airport
4200 Genesee Street, Cheektowaga, New York
(716) 630-6000
Hamilton International Airport
9300 Airport Rd, Mount Hope, Ontario
(905) 679-1999
Pearson International Airport
6301 Silver Dart Drive, Mississauga
1-866-207-1690
Airlines
Air Canada 1-888-247-2262
American Airlines 1-800-433-7300
British Airways 1-800-247-9297
Continental Airlines 1-800-525-0280
Delta Air Lines 1-800-221-1212
JetBlue Airways 1-800-538-2583
Southwest Airlines 1-800-435-9792
Swoop Airlines 1-888-937-8538
United Airlines 1-800-241-6522
US Airways 1-800-428-4322
WestJet Airlines 1-800-538-5696
Bus & Train Stations
Niagara Transportation Centre
(905) 357-2133
4555 Erie Avenue, Niagara Falls
Niagara Transit
(905) 356-1179 | www.nrtransit.ca
4320 Bridge Street, Niagara Falls
Via Rail Niagara Falls Station
1-888-842-7245 | www.viarail.ca
4267 Bridge Street, Niagara Falls
Bus & Train Stations
WeGo Transportation
1-877-642-7275 | www.wegoniagarafalls.com
GO Transit
(905) 356-1179 | www.gotransit.com
Banks & Banking Machines Near Niagara Falls
BMO Bank of Montreal
(905) 358-7167
4365 Queen Street, Niagara Falls
CIBC Branch & ATM
(905) 354-7494
6345 Lundy’s Lane, Niagara Falls
Royal Bank of Canada
(905) 356-7313
6518 Lundy’s Lane, Niagara Falls
Scotia Bank
(905) 356-4495
6225 Thorold Stone Road, Niagara Falls
TD Canada Trust
(905) 354-7453
3643 Portage Road, Niagara Falls
Hospitals
Greater Niagara General Hospital
(905) 378-4647
5546 Portage Road, Niagara Falls
Urgent Care Niagara
(905) 371-1881
6150 Valley Way, Suite 104, Niagara Falls
Morrison Walk-In Medical Clinic
(905) 374-3344
6453 Morrison Street Niagara Falls
Houses of Worship
Drummond Hill Presbyterian Church
(905) 358-9624
6136 Lundy’s Lane, Niagara Falls
Glengate Alliance Church
(905) 354-9073
6009 Valley Way, Niagara Falls
Islamic Society of Niagara Peninsula
(905) 295-4845
RR 3 6768 Lyons Creek Road, Niagara Falls
Jehovah’s Witnesses Kingdom Hall
(905) 374-3866
6457 Montrose Road, Niagara Falls
Main Street Baptist Church
(905) 354-9057
6151 Main Street, Niagara Falls
St. Andrew’s United Church
(905) 356-1624
5645 Morrison Street, Niagara Falls
St. Ann’s Roman Catholic Church
(905) 358-9333
5740 Buchanan Avenue, Niagara Falls
St. Paul’s Evangelical Lutheran Church
(905) 358-5421
5485 Victoria Avenue, Niagara Falls
St. Saviour’s Anglican Church
(905) 262-5111
12 Princess Street, Queenston
Miscellaneous
Border Crossing Wait Times
www.cbsa-asfc.gc.ca
Grocery & Food Delivery
Voila by Sobeys | www.voila.ca
Skip The Dishes | www.skipthedishes.com
Uber Eats | www.ubereats.com
DoorDash | www.doordash.com
Road Conditions
Ministry of Transportation 1-800-268-4686
301 St. Paul Street, St. Catharines
Tourist Information
www.niagarafallstourism.com
Taxi Services & Car Rentals in Niagara Falls
Niagara Falls Taxi (905) 357-4000
5-0 Taxi (905) 358-3232
Falls Livery and Taxi (905) 356-4500
Lyft www.lyft.com
Uber www.uber.com
If you intend to take a Canadian rental car into the United States, ensure the rental company notes on the rental agreement that they authorize you to take the car into the US. You may be asked by Customs for this documentation when entering the US or when reentering Canada.
Avis (905) 357-2847
Budget (905) 356-1431
Discount (905) 358-3409
Enterprise 1 (866) 799-7968
Explore Niagara
Things to do in Niagara Falls Ontario
Adventure & Fun
Clifton Hill – Street of Fun
Clifton Hill is Niagara Falls top destination for attractions, restaurants, entertainment and more! The Street of Fun is a must-visit for families, couples and sightseers in North America.
4960 Clifton Hill, Niagara Falls
www.cliftonhill.com
Greg Frewin Theatre
A magic review show located in the heart of Niagara Falls, starring The International Grand Champion of Magic, Greg Frewin. Marvel at a wonder of the magic world, next to one of the most amazing natural wonders of the world and located across the street from Cannery Lofts.
781 Ellen Avenue, Niagara Falls
905-356-0777 | www.gregfrewintheatre.com
Niagara City Cruises
Ride aboard the world-famous Niagara City Cruises. Water rushes all around as you “soak” in the excitement and explore the roar of the Falls. A historical ride aboard the boat is a thrill of a lifetime!
5920 Niagara River Pkwy, Niagara Falls
1-855-264-2427 | www.cityexperiences.com/niagara
Journey Behind the Falls
The sound is like thunder, the sight awe-inspiring. Take a journey deep below and behind the heart of Niagara and stand in the mist where the mighty Horseshoe Falls tumbles down from 13 storeys above!
6650 Niagara River Pkwy, Niagara Falls
1-877-642-7275 www.niagaraparks.com
Niagara Falls Mist Rider Zipline
The flight without feathers is the coolest way for humans to soar across the sky – now with amazing world wonder views in Niagara Falls! Feel the incredible force of nature on your face.
5920 Niagara River Pkwy, Niagara Falls
1-800-263-7073 www.wildplay.com/niagarafalls
Niagara Power Station
Explore the first major power plant on the Canadian side of the Niagara River with immersive exhibits, restored artifacts and interactive storytelling. And at night, feel the once-dormant power station come to life in a breathtaking interactive experience you’ll never forget.
7005 Niagara River Pkwy, Niagara Falls
1-877-642-7275 www.niagaraparks.com
Whirlpool Aero Car
Soar the Great Gorge from the Whirlpool Aero Car. High above the racing Niagara River, you’ll be transported through the air in an antique cable car. Far below, the torrent of water abruptly changes direction and creates a mesmerizing natural phenomenon – the Niagara Whirlpool.
3850 Niagara River Pkwy, Niagara Falls
1-877-642-7275 www.niagaraparks.com
Whirlpool Jet Boats
The powerful Jet Boat speeds upriver, making its way into the stonewalled canyon that is the Niagara Gorge. Gear up and get ready for a fantastic experience you will not soon forget.
55 River Frontage Road, Niagara Falls
905-468-4800 www.whirlpooljet.com
White Water Walk
Discover the raging white water! Take a walk like no other, along a boardwalk at the very edge of one of the world’s wildest stretches of white water. Marvel at the relentless power and beauty of nature and see how the deep and narrow Great Gorge was created.
4330 River Road, Niagara Falls
1-877-642-7275 www.niagaraparks.com
Casino & Shopping
Casino Niagara Casino
Niagara is non-stop excitement in the heart of the Niagara Tourism area. Offering the hottest gaming action with over 1,500 slot machines, 40 gaming tables as well as the largest Poker Room in Ontario.
5705 Falls Avenue, Niagara Falls
1-855-325-5788 www.casinoniagara.com
Fallsview Casino Resort
The crown jewel in Niagara’s stunning array of wonders, Fallsview offers a world-class casino with over 3,000 slot machines, 130 gaming tables and an exciting poker room. The resort also features dozens of shops and restaurants, as well as the Avalon Theatre and OLG Stage.
6380 Fallsview Boulevard, Niagara Falls
1-855-325-5788 www.fallsviewcasinresort.com
Seneca Niagara Casino
If you’re looking to get the most out of every visit to the Casino, then you’ll love Seneca Niagara Casino & Hotel. From the very latest slot machines to your favourite table games to world-class dining and entertainment, Seneca Niagara Casino & Hotel is the real deal for real players.
310 Fourth Street, Niagara Falls, NY
1-877-873-6322 www.senecaniagaracasino.com
Canada One Factory Outlets
We pride ourselves in bringing you an incredible selection of name brand stores with the best prices every day of the year. Catering to all your shopping needs is our specialty.
7500 Lundy’s Lane, Niagara Falls
905-356-8989 www.canadaoneoutlets.com
Factory Outlets of Niagara
Western New York’s leading international outlet shopping destination featuring 150 stores.
1900 Military Road, Niagara Falls, NY
716-297-1233 www.fashionoutletsniagara.com
Outlet Collection at Niagara
Niagara Region’s newest factory outlets, offering an open-air shopping experience. The Outlet Collection at Niagara features 100+ irresistible brands at outlet prices.
300 Taylor Road, Niagara-on-the-Lake
905-687-6777 www.outletcollectionatniagara.com
Pen Centre
The Pen Centre is Niagara’s largest indoor shopping destination, featuring 180 stores and services and one million square feet of shopping fun. Home to the most popular national stores, the Pen Centre is just 20 minutes west of Niagara Falls.
221 Glendale Avenue, St. Catharines
www.thepencentre.com
History & Heritage
Battle of Lundy’s Lane
Housing a vast collection of Niagara Falls history, the Museum provides a showcase for the unique history of the famous city. Explore three unique galleries telling the most compelling Niagara Falls stories with engaging and hands-on exhibitions.
5049 Victoria Avenue, Niagara Falls
www.niagarafallshistorymuseum.com
Brock’s Monument
Brock’s monument is located in Queenston Heights Park. A self-guided tour of the Battle of Queenston Heights starts at the foot of the monument and includes a climb to the top for a magnificent view towards Lake Ontario.
14184 Niagara Parkway, Queenston
www.friendsoffortgeorge.com
Fort George
National Historic Site Fort George has been restored to the War of 1812 period and contains buildings furnished to recreate the site as it would have been during the war. Visitors can tour the Soldiers Barracks and Officer’s Quarters. A guaranteed recipe for ghostly stories.
51 Queen’s Parade, Niagara-on-the-Lake
www.friendsoffortgeorge.com
Laura Secord Homestead
During the war of 1812, a brave woman set out on a perilous journey in the service of her country and stepped forever into the history of Niagara. Travel back in time to her restored homestead and be enchanted by stories of her adventures as interpreted by authentically costumed guides.
29 Queenston Street, Queenston
905-262-4851 www.niagaraparks.com
Mackenzie Printery
The restored home of rebel publisher William Lyon Mackenzie reveals 500 years of printing technology, amid the authentic ambiance of a period print shop. A hands-on experience is encouraged with a working linotype and 8 operating heritage presses.
1 Queenston Street, Niagara-on-the-Lake
905-262-5676 www.mackenzieprintery.org
Over The River
Aquarium of Niagara
This aquarium boasts displays of more than 1,500 aquatic animals, representing ecosystems from the Great Lakes to coral reefs. Watch scheduled penguin or shark feedings, as well as sea lion performances daily.
701 Whirlpool Street, Niagara Falls, NY
www.aquariumofniagara.org
Cave of the Winds
The Cave of the Winds trip takes you closer to the water of Niagara Falls than you thought possible. The rushing waters loom above you, dousing you with a generous spray as you face the thundering Falls head-on. Rainbows are usually visible day and night.
Niagara Falls State Park, Niagara Falls, NY
www.niagarafallsstatepark.com
Niagara Falls Observation Tower
The most comprehensive and impressive views of the American Falls can be seen from the deck of the Niagara Falls Observation Tower. Extending out over the Niagara Gorge, the Tower allows you to look directly out into the cascading waters of the American Falls.
Niagara Falls State Park, Niagara Falls, NY
www.niagarafallsstatepark.com
Niagara Falls Scenic Trolley
Climb aboard the Niagara Falls Scenic Trolley and enjoy a historical overview of the state park. These antique trolleys provide a fun and environmentally friendly way to get to all the attractions throughout the park.
Niagara Falls State Park, Niagara Falls, NY
www.niagarafallsstatepark.com
Niagara Falls State Park
For generations, the majestic beauty and humbling power of Niagara Falls State Park has fostered a sense of awe and wonder. Featuring the sparkling scenery of the Falls, interactive exhibits, milks of hiking trails and great in-park dining.
Niagara Falls State Park, Niagara Falls, NY
www.niagarafallsstatepark.com
Three Sister’s Islands
Three Sister’s Islands offers a magnificent view of the Upper Rapids before the water plunges over the Canadian Horseshoe Falls. Spend the day exploring many different trails and don’t forget to bring your camera for some up close pictures of the majestic rapids.
Niagara Falls State Park, Niagara Falls, NY
www.niagarafallsstatepark.com
Romantic Sight Seeing
Botanical Gardens
The Niagara Parks Botanical Gardens is located on the scenic Niagara Parkway. This beautiful Garden setting is home to the Butterfly Conservatory and serves as a unique outdoor classroom for students attending the Niagara Parks School of Horticulture.
2565 Niagara Parkway, Niagara Falls
www.niagaraparks.com
Dufferin Islands
This popular area is 10 acres of paradise – a quiet, secluded park containing several small islands, connected by small bridges and footpaths. Located just south of the Falls on the Niagara Parkway.
Niagara Parkway, Niagara Falls
www.niagaraparks.com
Fireworks Over the Falls
The Niagara Parks is pleased to announce Canada’s longest-running fireworks display. The best views are from Table Rock, right at the brink of the Horseshoe Falls.
Niagara Parkway, Niagara Falls
www.niagaraparks.com/fireworks
Niagara Helicopter Tours
Combine adventure and spectacular views for memories that are sure to last a lifetime. As the helicopter gently lifts off from the ground, the awe-inspiring views of the Niagara Region begin to appear below.
3731 Victoria Avenue, Niagara Falls
905-357-5672 www.niagarahelicopters.com
Niagara-on-the-Lake
Stroll back through history and enjoy world-class theatre, find dining, shopping, estate wineries, farmers markets and historical sites. Niagara-on-the-Lake, often called the loveliest town in Ontario, has a long and distinguished history.
Queen Street, Niagara-on-the-Lake
www.niagaraonthelake.com
Winter Festival of Lights
Visit Canada’s foremost illumination festival and capture the magic of the holiday season from early November to late January. The Winter Festival of Lights turns Niagara Falls into a winter wonderland, with over three million sparkling lights.
Niagara Parkway, Niagara Falls
www.wfol.com
Sports & Leisure
Ghost Tours of Niagara
A two-hour guided candlelit walking tour through the most haunted place in the most haunted town in Canada. It is not the kind of ghost tour where actors portray the ghosts, we tell the real stories of people’s real experiences with real spirits.
Grand Niagara Golf Course
One of the finest golf courses in Canada, the Rees Jones Course at Grand Niagara beckons you to experience golf as you’ve never experienced it before.
8547 Grassy Brook Road, Port Robinson
905-384-4653 www.grandniagaragolf.com
Niagara Glen Hiking Trail
The Niagara Glen is a truly enchanting place, and is one of the more interesting places to hike in the area. The Glen offers four kilometres of well-marked and maintained trails for visitors to explore, some leading right to the water’s edge.
Thundering Waters Golf Course
Thundering Waters is John Daly’s first “signature” golf course in Canada. The golf course features the high-risk-reward style of John Daly to enhance the excitement for players of all skill levels.
6000 Marineland Parkway, Niagara Falls
905-357-6000 www.thunderingwaters.com
Whirlpool Golf Course
The Whirlpool Golf Course is one of Canada’s most highly rated and renowned public golf courses. It is owned and operated by the Niagara Parks Commission and is located in a spectacular setting against the backdrop of the Niagara River Whirlpool and Gorge.
3351 Niagara Parkway, Niagara Falls
905-356-1140 www.niagaraparks.com
Zoom Leisure Bikes
Cycle through historic Niagara and learn about our heritage, taste our award-winning wines, experience the romance of the vineyards, as well as the “prettiest town in Canada” all from the seat of a bike.
Thank You!
Thank you for choosing to stay at Sterling Inn & Spa. We hope you enjoyed your stay, as we aim to provide a high-quality experience.
If there is anything we could have done to better your stay, please let us know. We have provided you with a comment card in your room, if you could fill it out prior to checking out it would be greatly appreciated.
Thank you again for staying at Sterling Inn & Spa, and we wish you safe and happy travels to your next destination.
See you again soon,
Sterling Inn & Spa Staff & Management