Privacy Policy

At Sterling Inn & Spa, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Information We Collect

We may collect the following types of personal information from guests and visitors:

• Name, email address, mailing address, and phone number
• Payment and billing information (such as credit card details)
• Booking and reservation details
• Information related to special requests or preferences
• Communications with us (emails, phone calls, reviews)
• Website usage data through cookies or analytics tools

2. How We Use Your Information

We use your personal information for the following purposes:

• To process hotel, spa, or restaurant reservations
• To personalize your stay and enhance your guest experience
• To communicate with you regarding your reservation or inquiry
• To process payments and issue confirmations
• To respond to feedback, questions, or customer service requests
• To send promotional emails or special offers, if you have opted in

3. Consent

By providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. Your information may be shared with trusted third-party service providers who help us operate our website, process transactions, or deliver services—only to the extent necessary and in compliance with this policy.

5. Data Storage & Protection

We take all reasonable precautions to protect your personal information against unauthorized access, loss, misuse, or alteration. Your data may be stored in secured servers located in Canada or the United States and is only accessed by authorized personnel.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your personal data
• Withdraw consent for specific uses of your data
• File a complaint if you believe your privacy rights have been violated

To make a request or ask a question about your personal information, please contact us using the information below.

7. Cookies & Website Analytics

Our website may use cookies to improve your browsing experience and gather anonymous usage data. You may choose to disable cookies through your browser settings; however, this may affect site functionality.

8. Third-Party Links

Our website may include links to third-party sites (e.g., booking engines or social media). We are not responsible for the privacy practices of these sites and encourage you to review their policies before providing any information.

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please fill out the below form to get in touch with us: